Refunds & Returns Policy
Last updated: October 17, 2026
Saliga.Studio sells two kinds of products through andrewsaliga.com: digital tools you download or license, and physical goods shipped from Tulsa, Oklahoma. They work differently, so they’re handled differently.
Digital Products
This covers call sheet templates (including Call Sheet Template Pro and Lite), media and press pass templates, the freelance invoice generator, and any other downloadable file or licensed tool.
All sales of digital products are final. Digital files can’t be returned once they’ve been delivered, so we don’t offer refunds for change of mind, buying the wrong version, or no longer needing the product.
We’ll still make it right if:
- The file is broken. If it’s corrupted, won’t open, or is missing something the product description promises, email us within [14] days of purchase. We’ll send a working file. If we can’t fix the problem, we’ll refund you.
- Your license won’t activate. For licensed products, if your key won’t activate and we can’t resolve it together, you’ll receive a full refund.
- You were charged twice. Duplicate purchases of the same product are refunded in full.
When a licensed product is refunded, its license key is deactivated.
Not sure which version fits your production? Email us before you buy. We’re happy to help you choose.
Physical Products
This covers decals/stickers, bag tags and any other item we ship.
Processing and shipping. Orders generally ship within [3–5] business days. Occasionally, I will be traveling for a shoot and there may be a delay. If that’s the case, you’ll be notified.
Returns. You can return unused items in their original condition within [30] days of delivery. Stickers that have been peeled or applied can’t be returned. Return shipping is paid by the customer, and original shipping charges are not refundable.
Damaged, defective or wrong items. If your order arrives damaged or isn’t what you ordered, email us within [14] days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, including shipping. You won’t need to send anything back.
Exchanges. We don’t process direct exchanges. Return the item for a refund and place a new order.
How to Request a Refund
Email andrew@saliga.studio with:
- Your order number
- The product(s) involved
- A short description of the issue, with photos if it’s a physical item
We’ll respond within [2] business days. Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.
Before You Dispute a Charge
Please email us first. Almost every problem gets solved faster that way than through a bank dispute, and we’d genuinely rather fix it.
Changes to This Policy
We may update this policy from time to time. The version posted on this page applies to any order placed after the date shown above.